Shipping Policy

Purpose
This policy explains how orders are processed, shipped, and delivered, ensuring transparency and reliability for all customers.

Shipping Costs & Regions
We offer free shipping to addresses within the United Kingdom only. There are no additional shipping charges applied at checkout.

Order Processing
After placing an order, a confirmation email is sent. Processing generally takes 1–3 days (Monday to Friday). Orders received after the cut-off time (14:00 GMT) begin processing the next business day.

Delivery Times
Transit time typically takes 4–6 days (Monday to Friday), with an overall expected timeframe of 5–9 business days. Business days exclude weekends and public holidays.

Tracking Your Order
All shipped orders include tracking information. A shipping confirmation email with the tracking number and instructions will be sent once the order is dispatched.

Order Cancellations
Orders can only be canceled before processing by contacting customer support at info@astrellora.com. Once processed, cancellations are not possible, and returns must be made through the Return and Refund Policy.

Damaged, Defective, or Incorrect Items
For any damaged, defective, or incorrect items received, contact us immediately at info@astrellora.com. Customers should provide their order number, describe the issue, and include photos. Resolutions include a replacement or full refund, following consumer protection guidelines.

Delivery Delays
Delays may occur due to holidays, peak periods, weather, or courier issues. Three additional days may be required beyond the estimated timeframe. If the order is still delayed, please contact customer support for assistance at info@astrellora.com.