Contact Us

For assistance, our customer support department provides structured guidance and documented communication. All enquiries are reviewed and answered using the official contact methods listed on our website to ensure clarity and accurate follow-up.

Our team can assist with the following matters:

  • Order verification and purchase confirmation details
  • Shipment updates, tracking information, and delivery timeframes
  • Product specifications and factual usage information
  • Returns, refunds, and exchange procedures
  • Store policies, payment methods, and processing timelines
  • General enquiries and customer feedback submissions

Please contact us through the official communication methods provided below.

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT

Astrellora is owned and operated by Dorothe Fashion, a company registered in the Netherlands.

  • Registration Number: 16088095
  • Address: Vinkeloord 1, 5382 JX Vinkel, Netherlands

Contact Form